Refund & Cancellation Policy

At TryMyFabric, we are committed to delivering exceptional AI furniture visualization tools. Because our services rely on real-time cloud AI compute, this Refund and Cancellation Policy explains how credit purchases, cancellations, and refund requests are handled.

1. Digital Goods & Compute Credits

Purchases on TryMyFabric are for digital credits (such as Starter Demo 30 credits, Creator Pack 450 credits, and Studio Pack 1,600 credits). Credits are delivered immediately into your account upon payment confirmation and never expire.

2. Refund Eligibility Guidelines

• Completely Unused Credit Packs: If you purchased a credit pack by mistake and have not consumed any credits from that pack, you may request a full refund within seven (7) calendar days from the date of purchase.
• Partially Consumed Credit Packs: If a portion of credits has been consumed, we are unable to refund the consumed credits due to irreversible cloud AI compute allocation. In special circumstances, a pro-rata refund for remaining unused credits may be granted at our sole discretion.
• Consumed Credits: Credits that have already been expended on successful Fabric Studio AI Reupholsteries (5 credits) or Studio Catalog Repositions (5 credits) are strictly non-refundable due to irreversible AI compute consumption.

3. Duplicate Payments and Billing Technical Errors

In the event that you experience an accidental double charge, bank network timeout, or payment gateway discrepancy:

• If your payment was debited but credits were not credited to your TryMyFabric account within 10 minutes, our automated webhook system will either fulfill the order or initiate an automatic reversal.
• If a duplicate charge is confirmed, we will immediately initiate a full 100% refund of the duplicate transaction.
• Refunds are credited back to the original payment method (Bank Account, Credit/Debit Card, UPI, or PayPal) within 5 to 7 business days, subject to your bank's processing cycles.

4. Cancellation Policy

Because TryMyFabric operates exclusively on a pay-as-you-go, one-time payment model without recurring monthly subscriptions, there are no ongoing contracts or recurring charges to cancel. You will never be charged automatically in the future unless you explicitly initiate a new credit pack checkout.

5. How to Submit a Refund Request

To request a refund, please email our support team with the subject line Refund Request - [Your Order ID]:

• Email address registered with your TryMyFabric account.
• Payment receipt or Order ID provided by Razorpay / PayPal.
• Brief explanation of the reason for the refund request.